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Privacy Policy

PRIVACY COMMITMENT

William Santus & Co Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

INFORMATION

Information is collected about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. By providing this information you consent to this information being used in the manner described in this privacy statement. The type of information we will collect about you includes your name, address, phone number and e-mail address. If at any time you would like to see the information we hold about you please e-mail sweetshop@uncle-joes.com or write to William Santus & Co Ltd, The Toffee Works, Dorning Street, Wigan, WN1 1HE.

We will be happy to update our records as you wish. If there are any inaccuracies we will amend our records without delay. We charge £10 for requests for personal information.

SAFE ORDERING

As part of our ordering process it is necessary to provide your name and address as well as a phone number. We require your address for delivery purposes and your phone number in case of a need to contact you although we would usually email where possible.

CREDIT/DEBIT CARD SECURITY

William Santus & Co Ltd does not have access to your debit /credit card details. PayPal is used to process your payment card details. The payment processing complies with the highest privacy regulations and the best encryption software in the industry – SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser.

CONFIDENTIALITY

Any information William Santus & Co Ltd collects about you is not shared with third parties.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing or writing to us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

E-MAIL

William Santus & Co Ltd will occasionally email you with news and special offers from time to time. You will always be given the opportunity to be taken off the mailing list at any time.

VISITOR STATISTICS

William Santus & Co Ltd may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you when you return to the website unless you modify your browser settings.

COMPLAINTS

We aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please e-mail sweetshop@uncle-joes.com We will reply as soon as possible and in any case you will at least receive an acknowledgement within 3 (three) working days whilst we work to resolve your complaint.

CUSTOMER SERVICES

If you have any query about an order please e-mail us at sweetshop@uncle-joes.com quoting your order reference number or call us on 01942 243464 (please call between 8:15am and 5pm Monday, Tuesday, Wednesday, Thursday and between 8:15 and 1pm Fridays. Outside of these hours an answering machine may be able to take your message. The cost of calling will be charged at local or national call rate depending on where you live and your telephone operator.

We review our privacy policy regularly to ensure the security of our site and your data.

If you have any questions/comments about privacy or security, you should e-mail sweetshop@uncle-joes.com

SENSITIVE PERSONAL DATA

We neither collect nor have access to any ‘sensitive personal data’ as defined by the Data Protection Act 1998. Click here for more information

COOKIES

Cookies are pieces of information that are stored by your Internet browser on your computer’s hard drive. Your browser ensures that cookies set by William Santus & Co Ltd will only be visible to William Santus & Co Ltd so no third party would be able to access them.

Cookies are necessary to be able to store items in your shopping basket during your shopping session.

PAYMENT SECURITY

When making purchases by credit/debit card you will be redirected to a PayPal server where Verisign 1024 bit encryption systems are used. At the browser 128 Bit SSL is used meaning your credit/debit card details are safe. For more information please see the PayPal website. We do not have access to your credit/debit card information.

We review our security policy regularly to ensure the security of our site and your data.

If you have any questions/comments about privacy or security, you should e-mail sweetshop@uncle-joes.com


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